The cut off time is 2:00pm. Orders received after 2:00 pm are prepared for dispatch the next working day.

• On a Next Day delivery service, you shall receive it the next working day.
• On an Economy Delivery service, you shall receive it within 3 working days.

Yes, it does apply to majority of postcodes in UK.

However, there are certain postcode areas that fall under special delivery zones. If your postcode falls in that zone, then you can only choose an Economy Delivery service and it will take longer than the normal 3 working days.

Our delivery charges depend on the order weight load and the location of the delivery. Our website’s Checkout will work the charges out for you. Once you have chosen everything that you require, click on “Checkout Now”. The Shopping Cart page will then appear, enter your full delivery address’s postcode and click “Get Quote”. The page will then provide you with your delivery options and its relevant charges for your order.

Yes, we can only do Kerbside Deliveries.

A responsible person must be present upon delivery to inspect and sign for the delivery.

Upon delivery, you will have up to 20 minutes to carefully check and sign for your order. If the driver does not allow you to check the goods, you are entitled to refuse the goods.

It is important for you to check all the tiles. Sometimes they can be damaged during delivery.

Please ensure the following steps are followed in the event of any damages:

1. Check all goods are present.
2. Inspect for any damages.
3. Take Photos of the Damages (Full Pallet and Damaged goods).
4. Please sign for as "Damage Goods" on the driver's electronic device or delivery note, in any event of any damages.
5. Inform us within 24 hours by Phone or Email.

All the Above steps must be completed.

Please note that we can ONLY issue free replacements IF the above steps are followed.